Page 1 of 1

iX Runtime 4000 tags licence migration problems

Posted: Fri Sep 27, 2013 2:52 am
by cybermen
Hi,
After 3 years continuous operation of HDD builtin in ix Box C2D, HDD (called Segate 80GB) reported of bad sectors.
I did migration operation from old HDD to a new one called Samsung SSD 124GB with clone tools.
After successfully startup of Windows XP when I start Runtime, System message appears: "Running in demo mode (Missing Dongle)- time left:30".
But we have purchased ix Box C2D with iX Runtime 4000 tags, built in dongle.
And - what to do now?
Thanks,
Ilgonis

Re: iX Runtime 4000 tags licence migration problems

Posted: Wed Oct 02, 2013 8:06 am
by mark.monroe
Can you check to see if you get the below information when you boot the unit?
IMG_0684.jpg
IMG_0684.jpg (85.47 KiB) Viewed 21240 times
This should also be in the device manager:
IMG_0686.jpg
IMG_0686.jpg (56.13 KiB) Viewed 21240 times

Re: iX Runtime 4000 tags licence migration problems

Posted: Wed Oct 02, 2013 10:24 am
by cybermen
Yes, overall I have 3 devices called EPC C2D.
In the screen shot of Task Manager in one of devices we see that S/N of Box is 05192

Regards,
Ilgonis

Re: iX Runtime 4000 tags licence migration problems

Posted: Thu Jun 25, 2015 2:01 pm
by dcook
Did you ever get anywhere with this? I am having a similar issue.

any help is appreciated. Thanks.